Frequently Asked Questions
Everything you need to know about bringing noo into your home.
What materials are used in noo furniture and decor?
We prioritize sustainability and longevity by using FSC-certified woods, recycled metals, and organic textiles. Each product page includes a detailed breakdown of the specific materials used.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours of purchase to schedule a convenient delivery window.
What is your return policy for home goods?
We offer a 30-day trial period. If you aren't completely satisfied with your purchase, you can return it for a full refund. Please note that items must be in their original packaging and unassembled.
Do you offer interior design consultations?
Yes! We offer complimentary 30-minute virtual design consultations to help you style your space with noo pieces. You can book a session directly through our 'Design Services' page.
How do I care for and maintain my noo products?
Maintenance varies by material. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemicals. Detailed care guides are included in every shipment.
Are your products covered by a warranty?
All noo furniture pieces come with a limited 2-year warranty covering manufacturing defects and structural integrity under normal residential use.